We've all heard about it, we're all concerned about it: Online Privacy! But just what is Online Privacy? At SatelliteAndSave.com, and its family of affiliated websites, we believe that the issues of online privacy and security go far beyond simply protecting customer credit card numbers from hackers, and not SPAM mailing our customers. We strongly believe that the privacy policy and associate practice of a company reveal the true character of that company.

We hope that you find this document helpful and informative, if you have any questions regarding what is contained within it, please don't hesitate to send us an email to privacy@SatelliteAndSave.com.

For your quick reference, click on one of the subject links below:

• Scope of the Policy
• Our Commitment To Privacy
• The Information We Collect
• IP Addresses and Header Information
• Personal Information (About You)
• Personal Information (About Someone Else)
• Cookies
• The Way We Use Information
• Personal Information
• Customer E-mail Policy
• Email Messages Resulting From an Order
• Lifetime Rewards^tm
• Email Messages Resulting From Special Offers and Promotions
• Our Commitment To Data Security
• Our Employees and Your Privacy
• Our Partners and Your Privacy -- Third Party Privacy Compliance
• External Links
• Our Commitment To Children's Privacy
• Miscellaneous
• Contacting Us
• How to Verify, Correct or Remove Information in Our Database
• Closing Comments

Scope of the Policy

The policy and procedures detailed here cover transactions placed at the online storefronts of Satellite & Save. The company's online storefront is located at: www.SatelliteAndSave.com. These policies equally affect (where applicable) transactions made on and off line, as well as orders placed using our secure shopping cart and those processed by our call center.

Please note also that although some of Satellite & Save's products are only sold to residents of the United States, our practice of protecting your privacy knows no borders. If you are an international visitor or customer and you share your information with us, you too can be assured that our general protection policy will apply equally to that information. Satellite & Save's privacy policy and its protection of personally identifiable information applies to ALL VISITORS, acting in any capacity whatsoever.

Our Commitment To Privacy

Your privacy is important to us. That's not just something we say, but it is at the heart of what we believe as well. We understand fully that unless online merchants like ourselves take the lead to promote the responsible exchange of electronic information, and take steps to protect that information from misuse, online-commerce cannot grow. To better protect your privacy and earn your trust we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on every relevant page of our site.
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The Information We Collect

Your privacy is extremely important to us here at Satellite & Save. In the normal operation of our business we collect personal information about you. This statement is a full and complete disclosure about the information we collect and how it might be used. This notice of disclosure regarding our information collection policy applies to all information collected or submitted on any Satellite & Save websites as identified above. Satellite & Save is the sole owner of information collected on our websites. We do not sell, rent or share this information in ways that are different from what is disclosed in this statement.

IP Addresses and Header Information

Our servers, like all those on the World Wide Web, log information site-wide regarding visitor IP address and/or domain name. This information is contained in the HTTP Header and is passed to us each time you request a page or image from one of our sites. It is essentially your address, and lets us know where to send the page or image that was requested. An IP address is a number, like 216.204.33.42, that identifies the computer or gateway you are using to surf the Web. In most cases, users are assigned a new IP address each time they connect to the Web by their Internet Service Provider.

There is no personal information gathered by us, or passed to us by the HTTP header.

Although the information passed to us in an HTTP header is of a non-personal nature, many of the things we can track are vital to our ability to bring you a high quality website that you can enjoy and navigate easily.

Some of the ways we use the information we gather from headers are:

 · We compile and analyze log file data to gain a cross-section representation of our visitors. This allows us to build websites that suit the needs of our customers based on their unique browser, operating system and screen resolution choices.

 · We compile and analyze log file data to show us where our visitors come from. This information helps our marketing department invest our time and resources in only the most cost effective and efficient advertising initiatives.

 · We use the visitor's IP Address as a temporary identifier to store the history of the visit and the contents of the visitors shopping cart.
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Personal Information (About You)

Satellite & Save collects personal identifiable information (PII) about consumers in a variety of ways:

 · Through a variety of response forms and email links on its websites. These resources help you get in touch with us for a variety of reasons. In the case of response forms, fields not critical to the processing of the form are made 'optional'. You could expect to see the following personally identifiable information collected on one of these forms:
  - Your name
  - Your email address
  - Your telephone number (possibly multiple numbers)
  - Your zip code

 · At the point of sale we collect all information necessary to the processing of the order being placed. We also archive the customer's acceptance of our sales terms. Specifically, the Personally Identifiable data we collect is:
  - Your name
  - Your email address
  - Your telephone number (possibly multiple numbers)
  - Your address (possibly multiple addresses)
  - Your credit card number and billing verification data. (Cardholders name, address, zip code.)

 · Through response forms offered to give consumers an opportunity to take part in a variety of contests and incentives. You could expect to see the following personally identifiable information collected on one of these forms:
  - Your name
  - Your email address
  - Your telephone number (possibly multiple numbers)
  - Your zip code

Personal Information (About Someone Else)

Sometimes it may happen that Satellite & Save collects personal identifiable information (PII) about people other than web visitors and purchasers on a site. A web shopper may want to ship a new DIRECTV system to a third party. How can a person feel assured that third party information will be protected?

 · At the point of sale we collect all information necessary to the processing of the order being placed. At times, such as in our example, you would need to provide us information about the third party to help us get the new DIRECTV System to them. Specifically, the Personally Identifiable data we would collect would be:
  - Name
  - Telephone Number (possibly multiple numbers)
  - Address (possibly multiple addresses)
  - Possibly you might even provide us with an email address to help us expedite shipping questions.

 · Through a variety of response forms offered on our website, a visitor or customer might pass us personally identifiable information about someone other than themselves. We could use the example of a promotion on a new DIRECTV system that you thought a friend would just love. You could send us your friend's information and know that it would be treated with respect. We would ask you to provide the following information about your friend, where appropriate:
  - Name
  - Email Address
  - Telephone Number (possibly multiple numbers)
  - Zip Code
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Cookies

A cookie is a small text file that you may allow us (via your web browser settings) to place on your hard drive. Although this sounds strange at first, it is really not dangerous at all and doesn't endanger your privacy, your computer or the personal information stored there. Let's take a look at why:

VISITORZ464MYLABTFP8HF1LNJ53SX51EL496
www.SatelliteAndSave.com07143765322939363319322252029326235*

What you have just seen is a typical cookie from an SatelliteAndSave.com website. You probably have dozens of cookies on your computer just like this one, from sites you have visited. All of these cookies are perfectly harmless. As you can see, even if someone else could read it, the cookie won't exactly tell him or her a lot about you. The good news is, of course, that no web server on the Internet can retrieve cookie information unless they are the one that put it there, so you are safe.

Satellite & Save uses cookie technology in several ways that do not abuse the trust or confidence of our visitors. These ways are detailed as follows:

 · We set cookies on certain pages where we make use of JavaScript 'pop-up' windows to determine whether or not a visitor has been prompted by a particular window. This increases visitor satisfaction because it means we don't make you look at a pop-up window more than once per visit.

 · We set cookies to recognize a returning visitor. This allows us to maintain your individual settings, if applicable.

 · We use cookies to reduce the number of times we require a user to 'log in' to our website.

Satellite & Save does not require cookies and if you reject our cookie you may still use our site. The only drawback is that your experience will be less convenient and personalized.

The Way We Use Information

Now that we've discussed the information we collect about you, you're probably wondering what we do with it all. Allow us to take a few moments and answer this very important question.
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Personal Information

Satellite & Save uses the personal information it collects about its visitors and about people other than its visitors, in very specific and meaningful ways that directly relate to the manner in which it was received. Below are detailed the ways that we use information:

 · If a visitor emails us regarding an issue, our staff will reply to the email with the intention of providing the information requested by the visitor. Once the question or request for information is resolved, the visitor email will be archived for up to 1 year and then destroyed. At no time are the email addresses in this group sold, or used for any other purpose whatsoever. If that visitor were to email us and include personally identifiable information about another person, that other person's information would likewise be used for the purpose at hand and ultimately destroyed.

 · If a visitor fills out one of our response forms regarding a question or request for information, our staff will reply to the request via email or phone, depending on the customer's wish (as specified in the form.) Once the question or request for information is resolved, the visitor's response form data will be archived for up to 1 year and then destroyed. If a response form contains a checkbox option for inclusion in future promotional mailings, and that checkbox is selected, the customer's information will be logged in our promotional email database. If not, we will at no time use the customer's information for any other purpose whatsoever. For details of our policy regarding acceptable uses of visitor email addresses, please see below.

 · The information collected at the point of purchase from a visitor is used by us to efficiently and effectively fulfill that order to the customer. We also log the customer's acceptance of our sales terms, if applicable. Making a purchase from an SatelliteAndSave.com website will cause you to receive several functional and necessary emails which are detailed below. A customer may also receive a phone call as a result of an order to verify essential information.

 · Customers who make a purchase at an SatelliteAndSave.com website may have essential elements of their information shared with third party warehouses for purposes directly related to the fulfillment of their order.

 · Customers who purchase a DIRECTV^® System from an SatelliteAndSave.com website will have essential elements of their information shared with DIRECTV for the purpose of creating that customer an account within the DIRECTV subscriber database.

 · Customers who purchase a DIRECTV^® System from an SatelliteAndSave.com website and who opt for professional installation will have essential elements of their information provided to third party installers for purposes directly relating to the installation of their equipment. Please see the section below detailing our guidelines for third-party privacy compliance.

 · Customers who purchase a DIRECTV^® System from an SatelliteAndSave.com website will have essential elements of their information shared with CommTek for purposes relating to the fulfillment of their free 90 day trial of SATELLITE DIRECT Magazine. Please see the section below detailing our guidelines for third-party privacy compliance.

 · Customers making a purchase at an SatelliteAndSave.com website will have their shipping information shared with necessary parties in order to fulfill their order. Please see the section below detailing our guidelines for third-party privacy compliance.

 · If a visitor fills out one of our response forms regarding inclusion in a contest, sweepstakes or special offer, essential data will be logged in order to centralize and make possible the selection of winners. Once the Sweepstakes, contest or special offer is past, visitor's response form data will be archived for up to 1 year and then destroyed. If a response form contains a checkbox option for inclusion in future promotional mailings, and that checkbox is selected, the customer's information will be logged in our promotional email database. For details of our policy regarding acceptable uses of visitor email addresses, please see below. In the case of sweepstakes drawings, certain essential information may be shared with bonded sweepstakes administrators for purposes directly related to winner selection. Please see the section below detailing our guidelines for third-party privacy compliance.

Satellite & Save will never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
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Customer E-mail Policy

One of the most widely discussed facets of online privacy deals with unsolicited email messages affectionately known as SPAM. Satellite & Save does not SPAM its customers and recognizes that SPAM is a harmful and unwanted nuisance. We do, however, send email messages to our customers under certain circumstances and would like to explain the rules that govern our decision to do so.

Email Messages Resulting From an Order

 · A customer who orders product from us online (as opposed to phoning their order into our call center) will receive an email confirmation within a few moments that their order was successfully processed by our shopping cart. This additional mailing is the only way in which orders placed online and offline differ.

 · A customer who places an order with us is agreeing to receive a certain number of informational emails that we feel are a critical part of a confirmed order. The number of e-mails we send are the absolute minimum that we need to send to satisfy our needs, including shipping & tracking confirmation and the provision of a sales receipt to the customer.

 · Please note: Additional e-mails may be sent, or customers may be contacted by phone in order to help us achieve our high goals of customer service. These additional emails or phone calls will only be made if we have trouble processing or shipping your order.

 · Although the actual number of emails received will vary from one order to another, a "Thank You for Purchasing" message and an introduction to Lifetime Rewards™ will be sent as our final email along with an opportunity to unsubscribe from our mailing list.

 · If the customer chooses to unsubscribe they will not receive any more direct e-mails, telephone calls or fax communications from us unless they purchase another product from us. Removal from the email mailing list can be accomplished after any mailing by following the unsubscribe instructions included with the mailing.

 · Customers who do not unsubscribe will become enrolled in Lifetime Rewards™ and shall remain in our database of persons wishing to receive notice of special offers, informational newsletters and 'quality of service' telephone calls from time to time, as we deem appropriate.

Lifetime Rewards^tm

 · Customers enrolled in our Lifetime Rewards™ customer appreciation program: Members of this program will receive periodic product updates and incentives and will be automatically eligible to win prizes. Prizes are awarded in accordance with program details. Once registered as a member of Lifetime Rewards™, removal can be accomplished after any mailing by following the unsubscribe instructions included with the mailing.
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Email Messages Resulting From Special Offers and Promotions

 · Visitors who enter themselves in a sweepstakes or special offer at an SatelliteAndSave.com website will receive email messages deemed directly related to the promotion, including notification of contest winners.

 · Those entrants who expressly requested (via the response form) to be added to our promotional mailing list will receive periodic product updates and incentives. Removal from the promotional mailing list can be accomplished after any mailing by following the unsubscribe instructions included with the mailing.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 · In many cases, we verify the accuracy of the individually identifiable information by contacting our customers and confirming the information we have after an online sale. This process covers all of our individually identifiable information that is collected and stored because all of this type of information is sales related.

 · We utilize SSL Encryption technology to protect your online order and personal information from theft and misuse when you are connected to our secure server. Verisign digitally signs our secure Internet servers, so you can be sure we are who we represent ourselves to be.

 · Our Servers are locked at all times and are only accessed by properly authorized staff.

 · Please be aware that if at any time you lose control of your password, other people other than yourself may gain access to your personally identifiable information. We ask that you immediately notify us if your password should become compromised.

 · Please be aware that certain communications, namely email and telephone conversations are not protected by SSL encryption and third parties may unlawfully intercept or access transmissions or private communications.

 · Please be aware that we may be required to disclose information about you to the government or third parties under certain circumstances as required by law. We cooperate fully with all law enforcement inquiries and with all third parties to enforce their intellectual property or other rights. Further, we can (and you authorize us to) disclose any information about you to law enforcement or other government officials to the extent required to comply with the law.

 · In light of these last three points therefore, although we use practices equal to or exceeding industry standard to protect your privacy, "perfect security" simply does not exist on the Internet. Personally identifiable information from your communications sent to us via an unsecured means (such as email) may be intercepted by a third party and may not remain secure.
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Our Employees and Your Privacy

Of course we realize that any policy or set of procedures is only as good as the men and women who implement it. Satellite & Save has a well-trained, professional staff that is committed to your satisfaction. We recognized early how important the issue of privacy would be to our customers and implemented an employee privacy awareness program that has had great results. Each of our employees has read and fully understands the implications of this document and is committed to making our company a safe and customer-friendly place to do business.

Our Partners and Your Privacy -- Third Party Privacy Compliance

In order for a chain to be strong, each link must be strong. This is especially evident in today's world of shared information. An email address sent in to one company could end up on the mailing lists of dozens of its online partners. Of course, that's not the way it happens here! At SatelliteAndSave.com we aggressively seek the acceptance of our privacy policy guidelines by our vendors and our partners. Although it is impossible to ensure total compliance, we are confident that we have taken adequate steps to distinguish our company as a responsible and safe online merchant.

Although certain transactions require us to share your information with third parties (for instance, we share information with UPS to ship your order.) Such transactions are entirely optional on your part. You have the ability and choice not to engage in such transactions on our website. For a complete list of third party uses of your personally identifiable information, please reference section titled "The Way We Use Information" in the subsection "Personal Information" above.

External Links

Our websites may contain links to other destinations on the World Wide Web. Please be aware that Satellite & Save has not reviewed and is not responsible for the privacy practices of other companies.

Our Commitment To Children's Privacy

We understand that protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

Miscellaneous

In addition to the above disclosure of policy and procedure, there are several other facts that we believe you should be aware of when evaluating our privacy policies and practices. These additional facts are:

 · Satellite & Save is not part of any licensing group.

 · Satellite & Save does not utilize any profile-based advertising on-site.
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Contacting Us

If you have any questions or concerns regarding our privacy policies and practices we would truly like to hear from you. What are your concerns about privacy? What can we do to explain the issue to you better? You can reach us during our regular business hours at 1-888-882-2899. For more information about our hours of operation see our Contact Us page. If you prefer not to contact us by phone, your questions, comments and concerns can be e-mailed to us at privacy@SatelliteAndSave.com.

How to Verify, Correct or Remove Information in Our Database

You can verify your inclusion in our database (or review all of your personally identifiable information that we have collected and maintain) by contacting us at privacy@SatelliteAndSave.com. You can correct factual inaccuracies in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will take reasonable steps to verify your identity before making corrections.

You can remove yourself from our database by contacting us with a request to do so. Your removal shall not include removal from our order database if there is an actual transaction in your name. Although we will agree to protect your personal information from future use, we cannot remove a record of a past transaction.

Closing Comments

We appreciate the time you took to review this document and hope that it has helped answer your questions and concerns with regard to online privacy at SatelliteAndSave.com. If you still have outstanding questions, comments or concerns, please feel free to email us at privacy@SatelliteAndSave.com.

This policy will be in effect as of 01/15/05 and will supersede all prior versions. If you would like to be notified when this policy is modified, please email privacy@SatelliteAndSave.com.
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